Shipping & Return Policy

Shipping Policy

• Courier will call to schedule your delivery – please ensure your contact number is accurate.

• Free delivery available in selected regions (check map in product gallery).

• Delivery Time: May take up to 3 weeks in surcharge areas.

• Surcharge Areas:

  • £40 surcharge: EX, TQ, PL, TR, LL, SY, LD, SA, DG, TD, KA, ML, KY, EH, G, FK, PA

  • £50 surcharge: DD, AB, PH

• No Delivery: KW, ZE, IV, HS, BT, Isle of Wight, Isle of Man, Jersey, Channel Islands

• Deliveries run 6 days a week (10:00 AM – 10:00 PM).

• 2-day advance delivery notice will be given.

• £40 redelivery charge if no one is present at the scheduled time.

• Flats: Free to 1st floor without lift; £10 per additional floor.

• Houses: Ground floor only.

Return Policy

• Report any damages within 24 hours of delivery (photos required).

• Items that have been partially or fully installed are non-refundable.

• Returns must be unused, in original packaging, and requested within 14 days.